Contact Us
We’re Here to Assist – Contact PineBly
At PineBly, we value every customer and aim to make your shopping experience seamless and stress-free. Whether you’re curious about a product, need assistance with your order, or simply wish to learn more about us, our friendly support team is always ready to help.
How Can We Support You?
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Product Questions: Ask us about materials, sizes, customization options, or special design requests before you order.
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Order Help: Need to adjust personalization details, track your order, or make a last-minute change? Reach out right away.
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Shipping Guidance: We’ll answer questions about processing times, shipping updates, and package tracking.
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Post-Delivery Issues: If an item arrives damaged or different from what you expected, let us know within 7 days for a quick solution.
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Returns & Refunds: For details on returns, please review our Refund & Returns Policy or contact us directly.
Customer Support Hotline:
+1 610-896-1894
Email Support:
support@pinebly.com
We respond to all emails within 24 business hours.
Business Address:
7303 Spring Cypress Rd, APT 621, Spring, TX 77379, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.
Support Hours:
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Monday – Saturday: 8:30 am – 7:00 pm (EST)
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Sunday: 10:00 am – 2:30 pm (EST)
Messages received outside these hours will be answered the next business day.
Helpful Tips for Contacting Us
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Provide your order number and as much detail as possible for faster support.
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If you need to correct personalization, please contact us within 12 hours of placing your order.
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For urgent matters such as incorrect names or shipping errors, we encourage you to call our hotline during business hours for immediate help.
Our Commitment
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Every message is answered personally—never with automated replies.
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Product information on our site is always updated and accurate.
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We are transparent with our processes, prices, and timelines, so you know exactly what to expect.
